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IT Support Specialist - network troubleshooting (remote)

Westbrook Hollow Environmental Services · Remote · contract

Westbrook Hollow Environmental Services collects and processes waste and recycling around Jacksonville. We are hiring an IT Support Specialist to take on network troubleshooting. Early starts and steady work; we look after our drivers. What you will do • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with landfill records. • CompTIA A+ or similar certification. Working arrangement • Contract for four months, with clear deliverables from the first week. • Fully remote, with an occasional day on site in Jacksonville. • We reply to every applicant.

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