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IT Support Specialist - network troubleshooting (remote)

Harborlight Ivory Foods · Remote · full time

Harborlight Ivory Foods produces packaged foods at its Charlotte plant. We are hiring an IT Support Specialist to take on network troubleshooting. Shifts are steady and overtime is planned. What you will do • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with production batches. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with a monthly team day in Charlotte. • We reply to every applicant.

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