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IT Support Specialist - network troubleshooting (remote)

Rivermark Keystone Freight · Remote · part time

Rivermark Keystone Freight is looking for an IT Support Specialist. The job centres on network troubleshooting for claims, and it would suit someone who likes steady, practical work. On-time is the promise and we work hard to keep it. What you will do • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with claims. Working arrangement • Part-time, about 16 hours a week, afternoons. • Remote-friendly, with an occasional day on site in Birmingham. • We reply to every applicant.

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