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IT Support Specialist - network troubleshooting (remote)

Bright Kestrel Learning Group · Remote · part time

Bright Kestrel Learning Group is looking for an IT Support Specialist. The job centres on network troubleshooting for enrolment, and it would suit someone who likes steady, practical work. You would join a small organisation of about 184 people, working mostly from home. What you will do • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with enrolment. Working arrangement • Part-time, about 24 hours a week, with flexible days. • Remote-friendly, with an occasional day on site in Pittsburgh. • We reply to every applicant.

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