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IT Support Specialist - network troubleshooting (remote)

Cedar Vista Financial · Remote · full time

Cedar Vista Financial provides savings, lending and payment services from Louisville, and we need an IT Support Specialist to lead our network troubleshooting. You would work closely with colleagues in operations, support and management. What you will do • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with loan applications. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • Fully remote, with a monthly team day in Louisville. • We reply to every applicant.

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