IT Support Specialist - network troubleshooting (remote)

Ironwood Glen Civic Services Group provides shared administrative services to local governments around Dallas, and we need an IT Support Specialist to lead our network troubleshooting. You would join a large organisation of about 809 people, working mostly from home. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with public records. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, afternoons. • Fully remote, with a monthly team day in Dallas. • Applications are reviewed on a rolling basis.