IT Support Specialist - network troubleshooting (remote)

Cedar River Community Partners is a nonprofit in San Antonio supporting families with food, housing and job help, and we need an IT Support Specialist to lead our network troubleshooting. Mission matters here, and so does looking after staff. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with grant reporting. Working arrangement • Contract for three months, with the possibility of becoming permanent. • Fully remote, with an occasional day on site in San Antonio. • We will tell you what to expect at each step of the hiring process.