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IT Support Specialist - network troubleshooting (remote)

Northwind Yarrow Freight · Remote · contract

Northwind Yarrow Freight moves freight for manufacturers and retailers out of Charleston. We are hiring an IT Support Specialist to take on network troubleshooting. On-time is the promise and we work hard to keep it. What you will do • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with claims. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • Fully remote, with quarterly visits in Charleston. • We reply to every applicant.

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