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IT Support Specialist - network troubleshooting (remote)

Summit Willow Staffing · Remote · contract

Summit Willow Staffing is looking for an IT Support Specialist. The job centres on network troubleshooting for onboarding, and it would suit someone who likes steady, practical work. You would join a large organisation of about 889 people, working mostly from home. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with onboarding. Working arrangement • Contract for three months, with the possibility of becoming permanent. • Remote-friendly, with an occasional day on site in Toledo. • We reply to every applicant.

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