IT Support Specialist - network troubleshooting (remote)

Summit Kestrel Community Partners is a El Paso charity working with residents on basic needs and opportunity. We are hiring an IT Support Specialist to take on network troubleshooting. You would join a large organisation of about 698 people, working mostly from home. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with volunteer shifts. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with a monthly team day in El Paso. • We reply to every applicant.