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IT Support Specialist - network troubleshooting (remote)

Stonegate Wren Telecom · Remote · full time

Stonegate Wren Telecom is a telecommunications provider in Baltimore focused on reliable home and business connections, and we need an IT Support Specialist to lead our network troubleshooting. We invest in training. What you will do • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with customer tickets. Working arrangement • Full-time, Monday to Friday. • Fully remote, with an occasional day on site in Baltimore. • We will tell you what to expect at each step of the hiring process.

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