IT Support Specialist - network troubleshooting (remote)

We are growing our team at Highbridge Health and adding an IT Support Specialist whose main responsibility will be network troubleshooting. Maintenance and leasing staff share information every day. What you will do • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with unit turnovers. Working arrangement • Contract for four months, with the possibility of becoming permanent. • Fully remote, with a monthly team day in El Paso. • We reply to every applicant.