IT Support Specialist - network troubleshooting (remote)

We are growing our team at Foxglove Meridian Energy and adding an IT Support Specialist whose main responsibility will be network troubleshooting. Safety comes first on every shift. What you will do • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with service connections. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, afternoons. • Remote-friendly, with an occasional day on site in Colorado Springs. • We reply to every applicant.