IT Support Specialist - network troubleshooting (remote)

Lumen Summit Learning Group Associates is an education provider in Des Moines serving students and families, and we need an IT Support Specialist to lead our network troubleshooting. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with school calendars. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 28 hours a week, mornings. • Fully remote, with an occasional day on site in Des Moines. • Applications are reviewed on a rolling basis.