IT Support Specialist - network troubleshooting (remote)

Cedar Union Banking Services is looking for an IT Support Specialist. The job centres on network troubleshooting for deposit accounts, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with deposit accounts. Working arrangement • Part-time, about 24 hours a week, mornings. • Fully remote, with an occasional day on site in Providence. • We will tell you what to expect at each step of the hiring process.