IT Support Specialist - network troubleshooting (remote)

We are growing our team at Bluepeak Beacon Water Authority and adding an IT Support Specialist whose main responsibility will be network troubleshooting. Our work is invisible when it goes well, and we are proud of that. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with meter reading. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 28 hours a week, spread across three days. • Fully remote, with an occasional day on site in Charleston. • We reply to every applicant.