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IT Support Specialist - network troubleshooting (remote)

Bluepeak Beacon Water Authority · Remote · contract

Bluepeak Beacon Water Authority is a public water utility serving the Birmingham area. We are hiring an IT Support Specialist to take on network troubleshooting. Safety and public health guide our decisions. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with water quality. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • Remote-friendly, with a monthly team day in Birmingham. • We reply to every applicant.

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