IT Support Specialist - network troubleshooting (remote)

We are growing our team at Redstone Bridge Facilities and adding an IT Support Specialist whose main responsibility will be network troubleshooting. You would join a large organisation of about 748 people, working mostly from home. What you will do • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with work orders. Working arrangement • Contract for six months, with clear deliverables from the first week. • Fully remote, with a monthly team day in San Antonio. • We reply to every applicant.