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IT Support Specialist - network troubleshooting (remote)

Bright Fern Hospitality · Remote · contract

Bright Fern Hospitality runs guest-focused properties across the Cincinnati area. We are hiring an IT Support Specialist to take on network troubleshooting. Guests remember kindness. What you will do • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with housekeeping schedules. • CompTIA A+ or similar certification. Working arrangement • Contract for nine months, with clear deliverables from the first week. • Remote-friendly, with a monthly team day in Cincinnati. • We reply to every applicant.

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