WWUUUH
Help Me Now

Theme

Magnification

IT Support Specialist - network troubleshooting (remote)

Bluepeak Ridge Learning Group · Remote · full time

Bluepeak Ridge Learning Group runs classrooms and tutoring across the Raleigh area. We are hiring an IT Support Specialist to take on network troubleshooting. Families are partners. What you will do • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with enrolment. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with quarterly visits in Raleigh. • Applications are reviewed on a rolling basis.

Log in to apply or save this job. Searching and viewing listings stays free.

Between jobs? WUUUH members get a ranked action plan, assistance matching, and cash-flow runway as part of their membership. Choose a membership →

Works on slow connections. Together, We Rise.