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IT Support Specialist - network troubleshooting (remote)

Bright Beacon Financial · Remote · full time

Bright Beacon Financial is a financial-services company in Fresno, and we need an IT Support Specialist to lead our network troubleshooting. You would work closely with colleagues in operations, support and management. What you will do • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with regulatory reports. Working arrangement • Full-time, Monday to Friday. • Fully remote, with a monthly team day in Fresno. • We will tell you what to expect at each step of the hiring process.

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