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IT Support Specialist - network troubleshooting (remote)

Foxglove Forge Civic Services · Remote · full time

We are growing our team at Foxglove Forge Civic Services and adding an IT Support Specialist whose main responsibility will be network troubleshooting. You would join a small organisation of about 104 people, working mostly from home. What you will do • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with procurement. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • Fully remote, with a monthly team day in Salt Lake City. • Applications are reviewed on a rolling basis.

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