IT Support Specialist - network troubleshooting (remote)

Rivermark Timber Learning Group runs classrooms and tutoring across the San Diego area, and we need an IT Support Specialist to lead our network troubleshooting. We follow the school calendar and we like people who like learning. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with student accounts. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with an occasional day on site in San Diego. • Applications are reviewed on a rolling basis.