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IT Support Specialist - network troubleshooting (remote)

Fernwood Summit Property Management · Remote · full time

Fernwood Summit Property Management manages apartment communities around Reno. We are hiring an IT Support Specialist to take on network troubleshooting. Maintenance and leasing staff share information every day. What you will do • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with maintenance requests. Working arrangement • Full-time, Monday to Friday. • Fully remote, with a monthly team day in Reno. • We reply to every applicant.

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