IT Support Specialist - network troubleshooting (remote)

Nova Keystone Health Group is looking for an IT Support Specialist. The job centres on network troubleshooting for patient education, and it would suit someone who likes steady, practical work. You would join a large organisation of about 286 people, working mostly from home. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with patient education. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 28 hours a week, mornings. • Fully remote, with an occasional day on site in Rochester. • Applications are reviewed on a rolling basis.