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IT Support Specialist - network troubleshooting (remote)

Stonegate West Arts Center Group · Remote · full time

Stonegate West Arts Center Group is an arts centre in Austin with a full calendar of events. We are hiring an IT Support Specialist to take on network troubleshooting. You would join a small organisation of about 34 people, working mostly from home. What you will do • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with event logistics. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with an occasional day on site in Austin. • Applications are reviewed on a rolling basis.

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