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IT Support Specialist - network troubleshooting (remote)

Ironwood Ashton Legal Group Partners · Remote · full time

Ironwood Ashton Legal Group Partners provides legal services in Minneapolis across employment, housing and small-business law, and we need an IT Support Specialist to lead our network troubleshooting. We are a close group and share the work. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with intake forms. Working arrangement • Full-time, on a regular day shift. • Fully remote, with an occasional day on site in Minneapolis. • We will tell you what to expect at each step of the hiring process.

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