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IT Support Specialist - network troubleshooting (remote)

Highbridge Cedar Civic Services Associates · Remote · full time

Highbridge Cedar Civic Services Associates provides shared administrative services to local governments around Providence. We are hiring an IT Support Specialist to take on network troubleshooting. Public service means patience, paperwork and pride in the outcome. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with constituent requests. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with an occasional day on site in Providence. • Applications are reviewed on a rolling basis.

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