IT Support Specialist - network troubleshooting (remote)

Amberfield Forge Freight Group is looking for an IT Support Specialist. The job centres on network troubleshooting for dock schedules, and it would suit someone who likes steady, practical work. On-time is the promise and we work hard to keep it. What you will do • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with dock schedules. • CompTIA A+ or similar certification. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • Remote-friendly, with an occasional day on site in Buffalo. • We will tell you what to expect at each step of the hiring process.