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IT Support Specialist - network troubleshooting (remote)

Bluepeak Quarry Telecom · Remote · part time

We are growing our team at Bluepeak Quarry Telecom and adding an IT Support Specialist whose main responsibility will be network troubleshooting. We keep people connected and take outages personally. What you will do • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with network equipment. Working arrangement • Part-time, about 24 hours a week, mornings. • Remote-friendly, with an occasional day on site in Louisville. • We reply to every applicant.

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