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IT Support Specialist - network troubleshooting (remote)

Nova Rowan Environmental Services · Remote · full time

We are growing our team at Nova Rowan Environmental Services and adding an IT Support Specialist whose main responsibility will be network troubleshooting. Safety briefings happen every morning. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with landfill records. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with quarterly visits in Hartford. • Applications are reviewed on a rolling basis.

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