IT Support Specialist - network troubleshooting (remote)

Greenridge Insurance is looking for an IT Support Specialist. The job centres on network troubleshooting for catastrophe response, and it would suit someone who likes steady, practical work. Claims teams work together and share what they learn. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with catastrophe response. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 28 hours a week, mornings. • Fully remote, with quarterly visits in Boise. • We will tell you what to expect at each step of the hiring process.