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IT Support Specialist - network troubleshooting (remote)

Amberfield Orchard Telecom · Remote · full time

USD 48,000-57,000

Amberfield Orchard Telecom is looking for an IT Support Specialist. The job centres on network troubleshooting for field visits, and it would suit someone who likes steady, practical work. We invest in training. What you will do • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with field visits. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with a monthly team day in Phoenix. • We reply to every applicant.

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