IT Support Specialist - network troubleshooting (remote)

We are growing our team at Greenridge Vista Manufacturing and adding an IT Support Specialist whose main responsibility will be network troubleshooting. Many of our supervisors started on the floor. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with work orders. • CompTIA A+ or similar certification. Working arrangement • Contract for four months, with clear deliverables from the first week. • Remote-friendly, with quarterly visits in Wichita. • We will tell you what to expect at each step of the hiring process.