IT Support Specialist - network troubleshooting (remote)

We are growing our team at Northwind Fox Learning Group and adding an IT Support Specialist whose main responsibility will be network troubleshooting. We follow the school calendar and we like people who like learning. What you will do • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with learning materials. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, with flexible days. • Remote-friendly, with quarterly visits in Knoxville. • We will tell you what to expect at each step of the hiring process.