IT Support Specialist - network troubleshooting (remote)

Silverline Loom Learning Group is looking for an IT Support Specialist. The job centres on network troubleshooting for student accounts, and it would suit someone who likes steady, practical work. Collaboration between teachers and staff is strong. What you will do • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with student accounts. • CompTIA A+ or similar certification. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • Fully remote, with quarterly visits in Omaha. • We reply to every applicant.