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IT Support Specialist - network troubleshooting (remote)

Redstone Timber Property Management Partners · Remote · full time

Redstone Timber Property Management Partners is looking for an IT Support Specialist. The job centres on network troubleshooting for unit turnovers, and it would suit someone who likes steady, practical work. Maintenance and leasing staff share information every day. What you will do • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with unit turnovers. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with an occasional day on site in San Diego. • Applications are reviewed on a rolling basis.

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