IT Support Specialist - network troubleshooting (remote)

Harborlight Amber Learning Group is an education provider in Oakland serving students and families. We are hiring an IT Support Specialist to take on network troubleshooting. You would work closely with colleagues in operations, support and management. What you will do • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with family communication. • CompTIA A+ or similar certification. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • Remote-friendly, with quarterly visits in Oakland. • Applications are reviewed on a rolling basis.