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IT Support Specialist - network troubleshooting (remote)

Bright Forge Telecom · Remote · full time

Bright Forge Telecom is looking for an IT Support Specialist. The job centres on network troubleshooting for customer tickets, and it would suit someone who likes steady, practical work. You would join a small organisation of about 91 people, working mostly from home. What you will do • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with customer tickets. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with quarterly visits in Honolulu. • Applications are reviewed on a rolling basis.

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