IT Support Specialist - network troubleshooting (remote)

We are growing our team at Redstone Meridian Facilities and adding an IT Support Specialist whose main responsibility will be network troubleshooting. Bilingual teams are common. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with cleaning schedules. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 24 hours a week, with flexible days. • Fully remote, with quarterly visits in Dallas. • Applications are reviewed on a rolling basis.