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IT Support Specialist - network troubleshooting (remote)

Ironwood Fox Community Partners · Remote · contract

Ironwood Fox Community Partners is looking for an IT Support Specialist. The job centres on network troubleshooting for volunteer shifts, and it would suit someone who likes steady, practical work. We are small enough to know everyone's name. What you will do • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with volunteer shifts. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • Remote-friendly, with quarterly visits in Indianapolis. • We reply to every applicant.

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