IT Support Specialist - network troubleshooting (remote)

Highbridge Meadow Community Partners runs community programmes across Colorado Springs. We are hiring an IT Support Specialist to take on network troubleshooting. Flexibility and kindness are expected. What you will do • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with food distribution. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • Remote-friendly, with an occasional day on site in Colorado Springs. • Applications are reviewed on a rolling basis.