IT Support Specialist - network troubleshooting (remote)

We are growing our team at Cedar Glen Hospitality and adding an IT Support Specialist whose main responsibility will be network troubleshooting. You would work closely with colleagues in operations, support and management. What you will do • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with group events. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, afternoons. • Fully remote, with a monthly team day in Nashville. • Applications are reviewed on a rolling basis.