IT Support Specialist - network troubleshooting (remote)

We are growing our team at Clearpath Timber Learning Group and adding an IT Support Specialist whose main responsibility will be network troubleshooting. We follow the school calendar and we like people who like learning. What you will do • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with enrolment. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with a monthly team day in Portland. • Applications are reviewed on a rolling basis.