IT Support Specialist - network troubleshooting (remote)

Lumen Sparrow Energy is looking for an IT Support Specialist. The job centres on network troubleshooting for hardship programmes, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with hardship programmes. • CompTIA A+ or similar certification. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • Fully remote, with quarterly visits in Oakland. • We reply to every applicant.