IT Support Specialist - network troubleshooting (remote)

Greenridge West Energy is looking for an IT Support Specialist. The job centres on network troubleshooting for billing disputes, and it would suit someone who likes steady, practical work. We work closely with regulators and communities. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with billing disputes. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • Fully remote, with an occasional day on site in Reno. • We will tell you what to expect at each step of the hiring process.