IT Support Specialist - network troubleshooting (remote)

Greenridge Yarrow Telecom Group is looking for an IT Support Specialist. The job centres on network troubleshooting for service installations, and it would suit someone who likes steady, practical work. You would join a small organisation of about 96 people, working mostly from home. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with service installations. • CompTIA A+ or similar certification. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • Fully remote, with a monthly team day in San Antonio. • We reply to every applicant.