IT Support Specialist - network troubleshooting (remote)

We are growing our team at Stonegate Hollow Foods and adding an IT Support Specialist whose main responsibility will be network troubleshooting. You would join a small organisation of about 129 people, working mostly from home. What you will do • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with ingredient orders. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with an occasional day on site in Portland. • We will tell you what to expect at each step of the hiring process.