IT Support Specialist - network troubleshooting (remote)

Harborlight Pike Learning Group is looking for an IT Support Specialist. The job centres on network troubleshooting for attendance records, and it would suit someone who likes steady, practical work. You would join a small organisation of about 158 people, working mostly from home. What you will do • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with attendance records. • CompTIA A+ or similar certification. Working arrangement • Contract for six months, with the possibility of becoming permanent. • Remote-friendly, with a monthly team day in Colorado Springs. • Applications are reviewed on a rolling basis.