IT Support Specialist - network troubleshooting (remote)

Bluepeak Harbor Telecom builds and runs fibre and wireless networks in the Louisville area, and we need an IT Support Specialist to lead our network troubleshooting. We invest in training. What you will do • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with customer tickets. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • Fully remote, with a monthly team day in Louisville. • We reply to every applicant.